Customer Success Manager (Account Manager)

Customer Success Manager (Account Manager)

About You

You are passionate about surpassing customer expectations, outgoing and a great communicator, deadline driven, open to learning new things, and are looking for the opportunity to help be the author of our customer success.

Reporting to the CEO, we are hybrid workforce, working remotely at home, we regularly meet in person at our office throughout the year on a scheduled basis, for team building and material company updates.
 

What you will do

  • Ensure customers are properly onboarded and trained to ensure they receive maximum value
  • Maintain ongoing customer relationships and networking, implement success programs, onboard/train clients, and minimize customer churn.
  • Provide insights on client-to-business interactions, improve customer experience through product support, and handle customer support requests to meet client retention targets.
  • Identify areas to increase customer revenue or cross-sell additional products to meet assigned growth targets.
  • Identify areas to deliver additional one-on-one training/tutorials/webinars to increase user engagement.
  • Provide Product and Development with customer feedback on new features and areas for improvement.
  • Develop and monitor key metrics (retention and growth) to meet assigned objectives and targets.

 

Experience

  • 3+ years of account management or customer support experience in a business-to-business SaaS environment.
  • Previous government experience an asset.
  • Strong verbal and written communications skills, and tools including the web, Zoom, Microsoft office (Word, Excel, PowerPoint), Salesforce and Linkedin required.
  • Be proactive, well organized, detail oriented and deadline driven.
  • Experience in document and customer success process creation an asset.
  • Degree or Diploma in business, technical or a related field.

 

Education

Bachelor’s Degree (required)
 

Compensation

Transnomis offers a competitive salary and bonus, 2 weeks vacation and company paid benefits and professional training and development opportunities.
 

Benefits

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

 

Job Types

Full Time, Permanent, Hybrid position
 

Schedule

Monday to Friday
 

Work Location

Hybrid remote in Toronto, ON
 

How to Apply

To join our team, kindly submit your résumé and cover letter here when you apply for the said position.

Please go to Indeed to apply.